July 30, 2021


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Twitter appointed Vinay Prakash as Grievance Officer after High Court’s rebuke



  • Information about this appointment is given on the website of the company
  • Compliance report for 26th May to 25th June, 2021 also published
  • The interim complaint officer of the company had earlier resigned

New Delhi
Social media giant Twitter has appointed a local grievance officer in India amid a standoff with the central government over IT regulations. The company has appointed Vinay Prakash as the new Grievance Officer. Information about this appointment is given on the website of the company. The American company is in constant controversy over compliance with the new IT rules in India. Earlier, the High Court had reprimanded Twitter for the appointment of a local grievance officer.

Delhi High Court reprimanded Twitter, said- You are in the misunderstanding that as much as you want in India…
You can contact via e-mail
According to the new IT rules, it is mandatory for a company with a social media platform with more than 5 million users to appoint three key people. This includes Chief Compliance Officer, Nodal Officer, Local Grievance Officer. According to the new rule, all the three personnel should be residents of India. As per the updated information on Twitter’s website, Vinay Prakash is the Resident Grievance Officer (RGO). Users can contact him using the email id listed on the page.

Delhi High Court had reprimanded
Earlier, the Delhi High Court had pulled up Twitter for presenting false facts before the court on the issue of appointment of Grievance Redressal Officer. The court said that Twitter itself had told the court that it had appointed a grievance officer. At the same time, it is being said that he was a temporary officer who was appointed immediately and now he is in the process of appointing a permanent officer.

Interim Grievance Officer had resigned
Prakash’s name is appearing along with Jeremy Kessel, the company’s director of global legal policy. The company has also published its compliance report for the period from May 26, 2021 to June 25, 2021. This was another important requirement under the IT rules that came into force on May 26. India’s Twitter had earlier appointed Dharmendra Chatur as its interim Grievance Officer as per IT regulations. However, Chatur had resigned last month.

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